Introduction to Troubleshooting
About this class
Learn about root cause problem solving and troubleshooting.
Prerequisites
None.
Description
This is the first lesson in the iKNOW® Troubleshooting Skills: Developing Logical Thinking Library. This lesson defines root cause problem solving and troubleshooting. The lesson also describes the basic steps in a general troubleshooting procedure.
Objectives
Define root cause problem solving. Define troubleshooting. Describe the basic steps involved in a general troubleshooting procedure.
Content
General
Introduction to Troubleshooting
This is the first lesson in the iKNOWâ„¢ Troubleshooting Skills:
Developing Logical Thinking Library. This lesson defines root cause
problem solving and troubleshooting. The lesson also describes the
basic steps in a general troubleshooting procedure.
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Introduction to Troubleshooting