Introduction to Troubleshooting

About this class



Learn about root cause problem solving and troubleshooting.





Prerequisites


None.

Description


This is the first lesson in the iKNOW® Troubleshooting Skills: Developing Logical Thinking Library. This lesson defines root cause problem solving and troubleshooting. The lesson also describes the basic steps in a general troubleshooting procedure.

Objectives


Define root cause problem solving. Define troubleshooting. Describe the basic steps involved in a general troubleshooting procedure.

Content

Introduction to TroubleshootingThis is the first lesson in the iKNOWâ„¢ Troubleshooting Skills:
Developing Logical Thinking Library. This lesson defines root cause
problem solving and troubleshooting.  The lesson also describes the
basic steps in a general troubleshooting procedure.

  • activity icon Introduction to Troubleshooting

Curriculum

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