Introduction to Troubleshooting

Learn about root cause problem solving and troubleshooting.

Prerequisites

None.

Description

This is the first lesson in the iKNOW® Troubleshooting Skills: Developing Logical Thinking Library. This lesson defines root cause problem solving and troubleshooting. The lesson also describes the basic steps in a general troubleshooting procedure.

Objectives

Define root cause problem solving. Define troubleshooting. Describe the basic steps involved in a general troubleshooting procedure.