Learn about root cause problem solving and troubleshooting.
Introduction to Troubleshooting

Prerequisites
None.
Description
This is the first lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson defines root cause problem solving and troubleshooting. The lesson also describes the basic steps in a general troubleshooting procedure.
Objectives
Define root cause problem solving. Define troubleshooting. Describe the basic steps involved in a general troubleshooting procedure.
TROUBLESHOOTING SKILLS AND DEVELOPING LOGICAL THINKING (4)
1
INTRODUCTION TO TROUBLESHOOTING
2
INFORMATION GATHERING
3
TROUBLESHOOTING