Refund Policy

At eCubed Training, we prioritize your satisfaction and aim to provide a seamless learning experience. We understand that sometimes things don’t go as planned, so we’ve established a clear refund policy to ensure you feel confident in your purchases. In this section, we’ll outline the steps you can take if you need to initiate a return or request a refund so you can enroll in the courses with peace of mind.

Money-Back Guarantee Terms and Conditions

Eligibility Requirements

1. The refund request must be submitted within 5 days of purchase
2. Student must have completed less than 20% of the course content
3. Student must have attempted less than 3 module assessments or 3 sections
4. Account must be in good standing with no violations of our terms of service

Refund Process

1. Submit refund request through your course dashboard or by emailing [email protected]
2. Include your order number and reason for requesting the refund
3. Refunds will be processed within 14 business days
4. Money will be returned to the original payment method used for purchase

Exclusions

The money-back guarantee does not apply to:

– Bundle purchases or promotional offers
– Course materials that have been downloaded
– Students who have received a course completion certificate
– Enterprise or group purchases
– Add-on services or materials
– Subscription-based access

Additional Terms

1. Only one refund per customer will be honored within a 12-month period
2. Course access will be revoked upon refund approval
3. We reserve the right to deny refunds in cases of suspected abuse or fraud
4. Refunds do not include any processing fees or third-party charges
5. International transaction fees are non-refundable

Cancellation Process

To cancel your course enrollment and request a refund, email us at [email protected] and make sure to include the following:
1. Your username
2. Your email
3. A contact number to reach you
4. Name of the course
5. Reason for the refund request
5. Wait for the confirmation email

We aim to process all eligible refund requests within 5-7 business days of approval. All decisions regarding refunds are final.

Frequently Asked Questions (FAQ)

Course Access
Q: How long do I have access to the course?
A: You have 6 months of access from the date of purchase for all courses.

Q: Can I access the courses on mobile devices?
A: Yes, our platform is mobile-responsive and works on smartphones and tablets.